Your Shopping Experience

Our experienced staff are happy to discuss any questions that you may have regarding the products that we sell and help advise you on sizing, suitable age ranges, or just helping in any way we can. If you do buy something that is unsuitable and is not what you thought we will happily issue you with a credit to use in store or a refund if it is within 7 days from the purchase date and the item is returned in original condition with all tags attached. The cost of postage will not be reimbursed for returned items.

All sale stock is not refundable, but we are happy to exchange within 7 days of purchase and an additional charge of postage will be required. We will always do our best to explain and show you each item on site so it makes it easy for your purchase. You can contact us with any questions you may have at info@castlebox.com.au.

We display the colour of each garment as accurately as possible however a slight variation may occur due to computer picture resolution and individual monitor settings.

Secure Payment by Credit Card

Payments can be made by credit card. In order to guarantee a secure and pleasant shopping experience, CASTLEBOX.COM.AU uses PAYPAL technology. All the information you give on the site will be scripted and protected. CASTLEBOX.COM.AU has chosen PAYPAL for maximum security during the payment process on the site. Should you have any questions or queries please do not hesitate to contact our Customer Service department at info@castlebox.com.au.

Packaging

Each Castlebox order is specially packaged with the boutique’s wrapping (box and tissue paper). CASTLEBOX.COM.AU is the perfect website for purchasing goods for yourself or for choosing gifts.